Jo is a regular speaker on customer experience in the following areas:
- What makes a great customer experience?
- Creating a customer mindset (harnessing data and technology)
- Driving the internal change to deliver a great customer experience
Previous engagements include:
Exeter University MBA
Big Data London
https://bigdataldn.com/seminar-schedule/the-art-of-customer-conversations/
Corinthia Hotels Senior Management Conference: Customer Insight for Uplifting Experiences
Memcom Conference: Creating Loyalty through Customer Experience
Pega Customer Engagement Summit – Paris: The Art of Conversation
(https://www.pega.com/fr/insights/resources/customer-engagement-summit-paris-2019-art-conversation-customer-experience)
Arriva Senior Management Conference: Driving Customer Centric Transformation
Exeter University – MSc in Data Science: Making Data Personal
Direct Marketing Association: Driving customer engagement through data driven personalisation
Pega Customer Engagement Summit – London: Delivering personalisation at scale
Jo is regularly invited by Accenture as a panel expert in their Innovation Centre, London.
Testimonials
Iain Jago, Group Finance Director, Arriva Group:
“Jo did an amazing presentation at the Arriva Group Senior Management Team on the topic of Customer Experience Transformation. It was an incredibly thought provoking and inspiring presentation that generated conversation and commitment, throughout the conference and afterwards.”
Sarah Brooks, Partnership Development Officer, Exeter University
“We were very pleased to invite Jo to join us for a guest lecture on our MSc Data Science (Professional) programme at the University of Exeter and look
forward to her return visit. She was an engaging speaker, and obviously an expert in her area with a wealth of knowledge. Our professional students were very interested in Jo’s experience, and Jo answered their questions keenly.”
Rebecca Mitchell, Senior Lecturer, Business Analytics, University of Exeter Business School:
“Jo’s talk was pitched perfectly for The Exeter MBA students – interesting, informative and relevant. Focusing on customer experience but including broader topics on data, analytics, technology and culture change resulted in interest from students with diverse backgrounds. Jo engaged with the audience effectively, and handled a wide range of questions confidently and clearly.”
