Want to know how to fast track your CX success?
Then come and hear my keynote at the Customer Fest Show 21 on 4th March, which will be jam-packed with …
Continue reading “Want to know how to fast track your CX success?”
For further resources please visit the Sentio-B YouTube channel
YoutubeThen come and hear my keynote at the Customer Fest Show 21 on 4th March, which will be jam-packed with …
Continue reading “Want to know how to fast track your CX success?”
I was interviewed recently by CXBuzz, focusing on what organisations need to do to shift the dial on CX, particularly …
Continue reading “CXBuzz interview with Jo Boswell from Sentio-B”
In December I was interviewed by Engati for their YouTube series with CX experts and practitioners. The conversation covered some …
I have always loved First Direct. The original challenger bank has been on the scene since 1989. I remember being …
Continue reading “In praise of a brand that takes the long view”
When the starting point for customer experience initiatives is not the same for all companies, should they be judged alongside …
Continue reading “I wouldn’t start from here, if I were you”
Apple is an organisation that is often feted for its customer centricity. There’s no denying that they make their devices …
I was delighted to be included in Clare Muscutt’s ‘Women in CX’ podcast series. Here is the link to my …
Absolutely delighted to be included in the Top 150 Global Customer Experience Thought Leaders and Influencers 2020. So honoured to …
Continue reading “Top 150 Global Customer Experience Thought Leaders and Influencers 2020”
Jo Boswell is Founder and Director of Sentio-B and one of CXM Top 25 CX Influencers. Having previously judged three …
Continue reading “The First LIVE Online Awards: A Judge’s Point of View”
I am delighted to announce that I’ve been invited to judge the first edition of the Customer Experience Awards for …
Continue reading “Customer Experience Awards for South East Europe”
Advice for Customer Engagement in a crisis In the space of a few weeks we have found ourselves suddenly living …
Are principles of customer experience excellence relevant to the NHS? This article explores that question from the standpoint of a …
Customer Experience Magazine has just published their list of the Top 50 CX Stars. I’m delighted to be included at …
Continue reading “Jo is listed in the Top 20 CX Influencers – December 2019”
“What struck me with all the presentations was the energy and enthusiasm the teams showed around improving the experience for …
I really enjoyed presenting to the MBA students at Exeter University on 23rd October. We talked about what makes a …
Continue reading “Oct 2019 – University of Exeter Business School – MBA Lecture.”
I’m pleased to announce that I have been selected as a judge for the UK Customer Experience Awards 2019 in …
Continue reading “Judge at the 2019 Customer Experience Awards, 10th Oct 2019”
On 11 July I was Chair of Judges at the Digital Experience Awards in the ‘Best Digital Team – Customer’ …
Continue reading “Chair of Judges at Digital Experience Awards, July 2019”
Customer Experience Magazine Article: Reflecting on Innovation as a Judge at the Customer Experience Awards, Oct 2018 Pitch Perfect: UKCXA …
Continue reading “Reflecting on Innovation as a Judge at the Customer Experience Awards, Oct 2018”
Interview with CX Network about the journey to personalisation at scale at British Airways, and the fundamental role of data …
Continue reading “Data and analytics are the ‘essential fuel’ of personalisation”