Oct 2019 – University of Exeter Business School – MBA Lecture.

I really enjoyed presenting to the MBA students at Exeter University on 23rd October. We talked about what makes a great customer experience, and how data and technology can be used to create seamless and relevant experiences for customers. The students were really engaged, and I got some excellent questions at the end. Nice to receive some positive feedback from students and also from Rebecca Mitchell – Senior Lecturer, Business Analytics, University of Exeter:

“Jo’s talk was pitched perfectly for The Exeter MBA students – interesting, informative and relevant. Focusing on customer experience but including broader topics on data, analytics, technology and culture change resulted in interest from students with diverse backgrounds. Jo engaged with the audience effectively, and handled a wide range of questions confidently and clearly.”