100 Global CX Thought Leaders, 2021
On World Customer Experience Day, it was an honour to be included in a list of the Top 100 Global …
The Top 20 CX Leaders to Follow and Learn From
I was delighted to be identified by the CX Lead Team as one of the Top 20 CX Leaders to …
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Top 20 Global Customer Experience Experts
I was delighted to be included in this list of the Top 20 Global CX Influencers, compiled by Martechvibe. Read …
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Rick Denton interviews Jo for the CX Passport Podcast
It was an absolute pleasure to be interviewed by Rick Denton for his CX Passport Podcast. Our conversation took in …
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Judging the UK Business Awards
I was honoured to be invited to judge the UK Business Awards this year. We all know the last 18 …
Judging the European Customer Centricity Awards
I’m delighted to be judging the European Customer Centricity Awards for the first time. Really looking forward to reading and …
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Feedback is a gift
Its value, however, comes in being able to act on it to work out what you can do differently in …
A Tale of Two Utilities…
I’m not a fan of webchat, and I certainly think you should not force customers to use it. But if …
Should CX and EX be owned by a single person?
I participated in a recent panel discussion on this topic, hosted by SurveySensum. Read Post
Jo is interviewed on the ‘Be customer Led’ podcast
I had the pleasure of being invited onto the ‘Be Customer Led’ podcast, hosted by Bill Staikos. Listen to the …
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European Customer Centricity Awards
I’m delighted to announce that I’ve been invited to judge this year’s European Customer Centricity Awards. European Customer Centricity Awards
Jo joins Women in CX as a founding member
I was delighted to be invited to join the Women in CX community as a founding member. What a fantastic …
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Customer Fest on 4th March 2021
You can watch the keynote I gave at Customer Fest on 4th March 2021, which was jam packed with practical …
Feedback from Customer Experience Workshop
I recently ran a workshop on customer experience for a team of product designers at a well-known global fashion retailer. …
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Want to know how to fast track your CX success?
Then come and hear my keynote at the Customer Fest Show 21 on 4th March, which will be jam-packed with …
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CXBuzz interview with Jo Boswell from Sentio-B
I was interviewed recently by CXBuzz, focusing on what organisations need to do to shift the dial on CX, particularly …
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CX experts and practitioners
In December I was interviewed by Engati for their YouTube series with CX experts and practitioners. The conversation covered some …
In praise of a brand that takes the long view
I have always loved First Direct. The original challenger bank has been on the scene since 1989. I remember being …
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I wouldn’t start from here, if I were you
When the starting point for customer experience initiatives is not the same for all companies, should they be judged alongside …
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Good Apple or Bad Apple??
Apple is an organisation that is often feted for its customer centricity. There’s no denying that they make their devices …
