When the starting point for customer experience initiatives is not the same for all companies, should they be judged alongside each other? My reflections from judging the UK Customer Experience Awards in October. Read article
Apple is an organisation that is often feted for its customer centricity. There’s no denying that they make their devices seductively irresistible and easy to use. Even if I do get annoyed with the seemingly inbuilt obsolescence of an iPhone battery that’s on its last legs after only 3 years (I’m of a generation that …
I was delighted to be included in Clare Muscutt’s ‘Women in CX’ podcast series. Here is the link to my interview. This nearly ended up as an audio-only podcast when the production company Clare was working with let her down; but she showed her true resilience and determination by teaching herself how to edit the …
Absolutely delighted to be included in the Top 150 Global Customer Experience Thought Leaders and Influencers 2020. So honoured to have made it onto the list alongside so many celebrated and respected customer experience experts, speakers, authors and influencers; and really proud to be part of the global CX community. Read Article
Jo Boswell is Founder and Director of Sentio-B and one of CXM Top 25 CX Influencers. Having previously judged three times at the Awards hosted by Awards International and shared her experience at two previous CX awards, Jo was a Chair of Judges at the first ever live online awards event where she assessed the …
Continue reading “The First LIVE Online Awards: A Judge’s Point of View”
I am delighted to announce that I’ve been invited to judge the first edition of the Customer Experience Awards for South East Europe, taking place on 29th May 2020. I will be judging the ‘Employees at the Heart of Everything’ category – a particularly important aspect in today’s uncertain times. Originally due to take place …
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Advice for Customer Engagement in a crisis In the space of a few weeks we have found ourselves suddenly living in the scenario of an apocalyptic disaster movie. Individuals have been struggling to come to terms with the changing circumstances and the impact on their lives; and businesses are facing challenges and strains that many …
Are principles of customer experience excellence relevant to the NHS? This article explores that question from the standpoint of a concerned relative, following my mother’s hospitalisation with an acute illness over the New Year. Read full article
Customer Experience Magazine has just published their list of the Top 50 CX Stars. I’m delighted to be included at number 19 on the list of Top 25 CX Influencers, and honoured to in such prestigious company. Congratulations to everyone represented on the list. I’m looking forward to spreading more CX influence in 2020. Read …
Continue reading “Jo is listed in the Top 20 CX Influencers – December 2019”