Jo joins Women in CX as a founding member Posted on April 14, 2021April 16, 2021 by masterSOSlogin Continue Reading
Feedback from Customer Experience Workshop Posted on April 14, 2021 by masterSOSlogin Continue Reading
Want to know how to fast track your CX success? Posted on February 25, 2021February 25, 2021 by masterSOSlogin Continue Reading
CXBuzz interview with Jo Boswell from Sentio-B Posted on February 25, 2021 by masterSOSlogin Continue Reading
CX experts and practitioners Posted on January 15, 2021January 16, 2021 by masterSOSlogin Continue Reading
In praise of a brand that takes the long view Posted on December 9, 2020December 9, 2020 by masterSOSlogin Continue Reading
I wouldn’t start from here, if I were you Posted on November 17, 2020 by masterSOSlogin Continue Reading
Top 150 Global Customer Experience Thought Leaders and Influencers 2020 Posted on July 17, 2020July 22, 2020 by masterSOSlogin Continue Reading
The First LIVE Online Awards: A Judge’s Point of View Posted on June 25, 2020 by masterSOSlogin Continue Reading
Here is why the UK Digital Experience Awards are worth entering! Posted on June 24, 2020June 25, 2020 by masterSOSlogin Continue Reading
Customer Experience Awards for South East Europe Posted on April 29, 2020May 13, 2020 by masterSOSlogin Continue Reading
Time to Press the Pause Button? Posted on March 31, 2020May 12, 2020 by masterSOSlogin Continue Reading
Applying CX Principles to the NHS Posted on January 31, 2020May 12, 2020 by masterSOSlogin Continue Reading
Jo is listed in the Top 20 CX Influencers – December 2019 Posted on December 23, 2019May 12, 2020 by masterSOSlogin Continue Reading
Article in CX Magazine sharing my perspectives as judge at the recent UK Customer Experience Awards Posted on October 28, 2019May 12, 2020 by masterSOSlogin Continue Reading
Oct 2019 – University of Exeter Business School – MBA Lecture. Posted on October 28, 2019May 12, 2020 by masterSOSlogin Continue Reading
Judge at the 2019 Customer Experience Awards, 10th Oct 2019 Posted on September 19, 2019December 15, 2020 by masterSOSlogin Continue Reading
Chair of Judges at Digital Experience Awards, July 2019 Posted on July 19, 2019May 12, 2020 by masterSOSlogin Continue Reading
Reflecting on Innovation as a Judge at the Customer Experience Awards, Oct 2018 Posted on October 19, 2018December 15, 2020 by masterSOSlogin Continue Reading
Data and analytics are the ‘essential fuel’ of personalisation Posted on November 22, 2017May 12, 2020 by masterSOSlogin Continue Reading
Hall & Partners ‘Big Thinking on Innovative Customer Experience’, September 2017 Posted on September 16, 2017December 15, 2020 by masterSOSlogin Continue Reading
Wired & Accenture: Big Data in Customer Service – Round Table Discussion, August 2017 Posted on August 19, 2017December 15, 2020 by masterSOSlogin Continue Reading
Essential Retail Magazine on the British Airways Know Me Case Study, June 2017 Posted on June 16, 2017December 15, 2020 by masterSOSlogin Continue Reading
Amadeus Report – August 2013 Posted on August 16, 2013December 15, 2020 by masterSOSlogin Continue Reading