The Power Of Customer Experience with Jo Boswell
In this interview I discuss the relevance of customer experience concepts in a B2B context. Read full article
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A case for human complaint handling
We know that the way organisations respond when things go wrong can be a key differentiator in the customer experience. …
How Can You Gain Altitude as a CX Leader
In this guest editorial article for the Customer Experience Foundation, I look at ways you can gain altitude as a …
Judging the European Customer Centricity Awards 2022
I am delighted to be judging once again at the European Customer Centricity Awards, which celebrates the excellent work organisations …
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Customer Experience Magazine ranks Jo in the Global Top 25 CX Influencers list
Last year I made it onto CXM’s UK Top 50 list, so I was really delighted to find out that …
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Jo is interviewed for the CEO Digital Podcast
At the start of January I was interviewed by Craig McCartney for the ‘CEO.Digital Show’. The podcast episode has just …
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100 Global CX Thought Leaders, 2021
On World Customer Experience Day, it was an honour to be included in a list of the Top 100 Global …
The Top 20 CX Leaders to Follow and Learn From
I was delighted to be identified by the CX Lead Team as one of the Top 20 CX Leaders to …
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Top 20 Global Customer Experience Experts
I was delighted to be included in this list of the Top 20 Global CX Influencers, compiled by Martechvibe. Read …
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Rick Denton interviews Jo for the CX Passport Podcast
It was an absolute pleasure to be interviewed by Rick Denton for his CX Passport Podcast. Our conversation took in …
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Judging the UK Business Awards
I was honoured to be invited to judge the UK Business Awards this year. We all know the last 18 …
Judging the European Customer Centricity Awards
I’m delighted to be judging the European Customer Centricity Awards for the first time. Really looking forward to reading and …
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Feedback is a gift
Its value, however, comes in being able to act on it to work out what you can do differently in …
A Tale of Two Utilities…
I’m not a fan of webchat, and I certainly think you should not force customers to use it. But if …
Should CX and EX be owned by a single person?
I participated in a recent panel discussion on this topic, hosted by SurveySensum. Read Post
Jo is interviewed on the ‘Be customer Led’ podcast
I had the pleasure of being invited onto the ‘Be Customer Led’ podcast, hosted by Bill Staikos. Listen to the …
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European Customer Centricity Awards
I’m delighted to announce that I’ve been invited to judge this year’s European Customer Centricity Awards. European Customer Centricity Awards
Jo joins Women in CX as a founding member
I was delighted to be invited to join the Women in CX community as a founding member. What a fantastic …
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Customer Fest on 4th March 2021
You can watch the keynote I gave at Customer Fest on 4th March 2021, which was jam packed with practical …
Feedback from Customer Experience Workshop
I recently ran a workshop on customer experience for a team of product designers at a well-known global fashion retailer. …
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