Women in CX

I was delighted to be included in Clare Muscutt’s ‘Women in CX’ podcast series. Here is the link to my interview. This nearly ended up as an audio-only podcast when the production company Clare was working with let her down; but she showed her true resilience and determination by teaching herself how to edit the …

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Applying CX Principles to the NHS

Are principles of customer experience excellence relevant to the NHS? This article explores that question from the standpoint of a concerned relative, following my mother’s hospitalisation with an acute illness over the New Year. Read full article

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Oct 2019 – University of Exeter Business School – MBA Lecture.

I really enjoyed presenting to the MBA students at Exeter University on 23rd October. We talked about what makes a great customer experience, and how data and technology can be used to create seamless and relevant experiences for customers. The students were really engaged, and I got some excellent questions at the end. Nice to …

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